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Create a PowerPoint presentation (a maximum of 20 slides with detailed speaker notes) for senior leadership in which four organizational leaders analyze the impact of a health care organization’s new safety and quality dashboard.
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Introduction
“Being in a position of leadership is the most important job of any health professional anywhere along the continuum of care” (Ledlow & Coppola, 2013, p. 3). Leaders and ultimately the boards of directors of health care organizations are accountable for the safety of those they serve. “National quality organizations and regulatory bodies . . . are growing in their emphasis on leadership accountabilities for safe, reliable care as well as excellence in the experience of care” (Youngberg, 2013, p. 39).
With this emphasis on leadership accountability for the delivery of safe, high-quality health care services, health care leaders need to be able to drill down on what exactly safety and quality mean in the health care environment. Likewise, they also need to be able to design measures that help to ensure their organizations are able to deliver those kinds of outcomes. Read Measurement Perspectives [PDF] to examine key elements related to this issue.
References
Ledlow, G. R., & Coppola, M. N. (2013). i>Leadership for health professionals (2nd ed.). Jones & Bartlett Learning.
Youngberg, B. J. (2013). Patient safety handbook (2nd ed.). Jones & Bartlett Learning.
Preparation
To successfully complete this assessment:
Review the Vila Health: Mercy Hospital Safety and Quality Dashboard [PDF], which contains the data you will use for this assessment.
Review the Analyze and Apply Dashboard Data Template [PPTX], which you will use to create your presentation.
Instructions
Base your assessment on the Vila Health: Mercy Hospital Safety and Quality Dashboard [PDF]. Note: You do not need to create a dashboard for this assessment. You are simply being asked to work with the one provided here.
The CEO has asked each of the organizational leaders below to prepare a joint PowerPoint presentation. In the presentation, you are to prepare a set of slides from the perspective of each of the following roles outlining their analysis of how the new numbers will inform their particular activities for the next quarter. The organizational leaders include:
The quality director.
The patient safety officer.
The risk manager.
Senior leadership.
Because of the quality director’s critical role in implementing the organization’s safety and quality strategic objectives, this individual will open the presentation and provide additional background about how the new dashboard was developed. This individual will also close the presentation. Use the following outline to organize your presentation. Be sure to include both the introduction and conclusion and address all the questions listed under these headings. Also, be sure to address each role and the corresponding questions.
Use the Analyze and Apply Dashboard Data Template [PPTX] to address the following:
Introduction (1–2 slides).
What is a safety and quality dashboard?
What role do safety and quality dashboards play in helping health care organizations drive their strategic safety and quality objectives?
Evidence-Based Actions to Improve (2–3 slides): Recommend evidence-based actions to improve a selected measure on a health care organization’s safety and quality dashboard.
What measure on the health care organization’s safety and quality dashboard was selected?
What evidence-based actions to improve the selected measure are being recommended?
Metrics Selection (3–4 slides): Describe how a health care organization chooses the metrics to include in its safety and quality dashboard.
How do health care organizations determine what they want to measure? Be sure to consider:
Pressures from regulators, payors, and the industry.
Self-identified improvement areas. For example, one organization’s safety and quality dashboard may highlight patient falls because its rate of falls is higher than the national average. This may also have resulted in increased costs to the organization.
What CQI tools did the organization use to obtain, measure, and report data?
What was the quality improvement team’s role in addressing the reported measures?
Quality Director (2–3 slides): Analyze a quality director’s areas of concern for a safety and quality dashboard.
Which metric on the dashboard would draw the quality director’s attention the most?
What does this dashboard metric mean and why is it important?
What three recommendations to leadership would help to address this metric?
What—if any—quality models could be used to increase the quality of patient care and outcomes for this metric? Consider PDCA, Six Sigma, Lean, Hoshin Kanri planning, et cetera.
Patient Safety Officer (2–3 slides): Analyze a patient safety officer’s areas of concern for a safety and quality dashboard.
Which metric on the dashboard would draw the patient safety officer’s attention the most?
What does this dashboard metric mean and why is it important?
What role does the patient safety officer play in improving this metric?
Risk Manager (2–3 slides): Analyze a risk manager’s areas of concern for a safety and quality dashboard.
Which metric on the dashboard would draw the risk manager’s attention the most?
What does this dashboard metric mean and why is it important?
What role does the risk manager play in improving this metric?
Senior Leadership (1 slide): Assess senior leadership’s role in setting a health care organization’s strategic safety and quality objectives.
What is the role of senior leadership—for example, CEO, COO, president, or senior VP—in driving safety and quality improvement initiatives?
What next steps might senior leadership take, given the dashboard findings and the quality director’s three improvement recommendations?
Conclusion (2–3 slides).
Which regulatory agencies may be concerned about the findings in this dashboard?
Why would regulators be concerned about these findings?
Why are safety and quality dashboards important for monitoring key metrics in health care organizations?
Your slides need to be concise and offer main ideas in bulleted format. Use the speaker notes to expand upon your findings as if they were the transcript of your presentation for the leadership team.
In the health care environment, it is unlikely for a presentation and speaker notes to be in APA style. Make sure your presentation is concise, organized, clear, and free of errors in grammar, punctuation, and spelling. Make sure the presentation addresses all the required headings and all of the questions under each heading.
Your senior leaders will want to know the sources of your information. Be sure to cite your sources in APA style in your speaker notes.
Please review the Analyzing and Applying Dashboard Data Scoring Guide to ensure you understand the grading requirements for this assessment.
Additional Requirements
Your assessment should also meet the following requirements:
Template: Use the Analyze and Apply Dashboard Data Template [PPTX] to complete this assessment.
Dashboard: Use the data included in the Vila Health Mercy Hospital Safety and Quality Dashboard [PDF].
Length: A maximum of 20 slides, including title and reference slides. Format your title and reference slides according to current APA format. Slides should be 3–5 bullet points, 5–7 words per bullet point, using size 24 font.
Speaker notes: Be sure to include these with your slides. They provide an opportunity for you to expand on the information you are highlighting in your slides. Speaker Notes should use size 12 font, be single-spaced, and feature indented paragraphs.
Number of references: A minimum of two references. In-text citations should be provided in the Speaker Notes section.
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:
Competency 1: Analyze the quality and performance improvement activities within the health care organization.
Recommend evidence-based actions to improve a selected measure on a health care organization’s safety and quality dashboard.
Competency 2: Explain the risk management function in the health care organization.
Analyze a risk manager’s areas of concern for a safety and quality dashboard.
Competency 3: Analyze the importance of patient safety in health care.
Describe how a health care organization chooses the metrics to include in its safety and quality dashboard.
Analyze a quality director’s areas of concern for a safety and quality dashboard.
Analyze a patient safety officer’s areas of concern for a safety and quality dashboard.
Competency 4: Apply leadership strategies to quality improvement in a health care organization.
Assess senior leadership’s role in setting a health care organization’s strategic safety and quality objectives.
Competency 5: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with the expectations for health care professionals.
Use correct grammar, punctuation, and mechanics as expected of an undergraduate learner.
Writing adheres to APA formatting rules and APA writing style with few or minor errors.