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This mini-paper continues our look at outsourcing. Provide a minimum of 2-3 pages, double spaced, answering the following:
An overview and history of outsourcing
The business rationale for outsourcing (pros of outsourcing). Also include any negatives to outsourcing.
Trends (has the recent Covid-19 pandemic had any impact?)
Your personal opinion of outsourcing including specific reasons which underlie your opinion.
At least 2 outside sources other than the text must be used for the paper.

Please do a case analysis on the case attached “DBS BANK”
Include citations from the course syllabus (supplemental readings and/or cases) and show a clear linkage in the analysis/assessment in the final paper. If this is a paper that could be written for just about any management course, it will not pass – it must clearly be “in conversation” with the ideas from the course.
More than 3 (typically around 10) non-class references from reputable sources. At least a couple must be from peer-reviewed sources. This is not a “news article”-based paper, nor can it lean on sources such as blogs or LinkedIn opinion pieces. Such may be used for “color” but not as evidence.
All references must be properly used, cited, and referenced in a standard format (e.g., APA or MLA)
The paper may be an in-depth case analysis (typically an Ivey or an HBS case) of a single firm, or an investigation of a trend in international business with some concrete examples, backed up by evidence.
Adhere to the guidelines in the syllabus regarding length, formatting, etc.
Written without the assistance of chatGPT or other AI-related technology.
The paper is to be strictly more than 9 and fewer than 12 pages, double-spaced, with one-inch margins and 11-12 point Times New Roman font, submitted in Word format. Indent the first line of each paragraph and do not add extra spaces between paragraphs or sections. One line between sections is sufficient; none is also acceptable.
Include page numbers at the bottom of every page except the cover page. Abstracts or Executive Summaries are permissable, but will not count towards the page minimum/maximum.
Use APA-style citations throughout. Include both in-line citations and proper references at the end.
Course References:
Andrew McAfee and Erik Brynjolfsson (2012) “Big Data: The Management Revolution.” Harvard
Business Review. 90(10): 61-67
Anja Lambrecht and Catherine and Tucker (2015) “Can big data protect a firm from competition?”
“SSRN2705530
Bernardo Blum, Avi Goldfarb, and Mara Lederman (2015) “The Path to Prescription: Closing the Gap
between the Promise and the Reality of Big Data” Rotman Magazine, Fall 2015, pp. 45-49
SAP blog on Passerini’s approach:https://blogs.sap.com/2012/11/05/put-the-cart-before-the-horse-
because-otherwise-the-horse-will-never-come
Noah Smith, 2022 “American Workers Need Lots and Lots of Robots”
https://noahpinion.substack.com/p/american-workers-need-lots-and-lots?sd=pf
Kevin Keystone (2020) “Software’s Uneven Spoils” Schwartz Reisman Institute for Technology and
Society: https://srinstitute.utoronto.ca/news/software-digital-tools-labour-mcelheran
Hong and Wu (2023) “How Robots Can Enhance Performance Management for Humans” Sloan
Management Review, July 19
Brynjolfsson and McAfee (2014) The Second Machine Age: Work, Progress, and Prosperity in a Time
of Brilliant Technologies, (W.W. Norton & Company, New York).
Jay B. Barney “Looking Inside for Competitive Advantage” Academy of Management Executive. 1995.
9(4)
Gibbons and Henderson (2012), “Relational Contracts and Organizational Capabilities”
Organization Science
Ghemawat (2011) “The Cosmopolitan Corporation.” Harvard Business Review, May
Rebecca Henderson (2020) Reimagining Capitalism in a World on Fire. Penguin Business.