Category: Other

Case Scenario Twilio SendGrid continues to focus on developing a high number of new products and innovations, making it an increasingly product-centric company. However, some recent failures in new markets for their products have negatively impacted customers, leading to a loss in brand equity. The mediocre customer service levels have led to a deterioration in customer experience overall, making it difficult to maintain a competitive marketplace edge. Twilio SendGrid’s call center workforce is young and dynamic, typically consisting of educated (professionally qualified) knowledge worker millennials with high technology skills. In the past, to manage this workforce’s expectations, the company made incremental changes to the performance management process in line with the latest industry trends. But business demands on these employees have changed rapidly, as they must learn the nuances of new products and processes in compressed timelines with no room for error. Most supervisors viewed the performance process as a necessary evil, although some took the process seriously. Limited funding has prevented any serious discussions about implementing a compensation plan, and for quite some time, employees have complained about flaws in the performance evaluation and compensation process. While Twilio SendGrid leadership has resisted adopting a specific compensation strategy for a variety of reasons, they are now utilizing their SWOT analysis to align strategic efforts operationally and financially to improve the workforce environment. Preparation As the consultant expert for Twilio SendGrid’s new performance management system, you have been tasked with identifying specific issues within the call center that continue to negatively impact employee performance levels. From various managers and employees, you have heard that most expect the system to fail just as past programs have done. The root of the problem was that employees considered the programs often unfair and biased. You recently learned that in the past the organization supported a learning culture, underpinned by values of trust, transparency, and honesty. Twilio SendGrid’s culture allowed the employee workforce to maintain an internal balance and supported training and development opportunities for effectively managing change. A highly developed and structured IT division facilitated quick and transparent communication within the workplace. However, your review of the most current employee engagement survey results identified several issues within Twilio SendGrid’s call center workforce over the past 18 months: High turnover. Little recognition or few rewards. Low job satisfaction. Employees feel they are not a team any longer and are disconnected from management. Poor employee morale. Employee performance problems (complaints) have not resulted In disciplinary action for underperforming employees. Conversely, high-performing individuals carrying the workload receive no recognition. Lack of a transparent compensation structure. Bonuses and promotions are based upon managerial review and only lead to possible nepotism and favoritism among employees. Poorly trained and focused sales team. Employees had been well trained and knew what they must do to get the job done, but now job expectations are not formally set or well communicated. Lack of succession planning. The company relies on external hiring for senior-level positions, leading to higher recruitment costs, increased training time, and budgetary factors. To ensure employees are held to high standards of performance and to promote their participation, a new incentive-based compensation system must be designed and implemented that supports SendGrid’s competitive advantage. In a 3-4 page Word document, complete your responses to Parts 1, 2, and 3. Part 1: Pay Plan Propose a contingent pay plan for Twilio SendGrid’s call center that considers key success factors identified in your organizational SWOT analysis, such as the culture, strategic business objectives, mission, and vision. What type of compensation pay (CP) plan is likely to be successful? Explain the rationale behind your choice. Part 2: Recognition and Rewards Process To enhance the strategic directions of improved customer service, and productivity, it will also be helpful to focus on other incentives and nonmonetary rewards specifically for SendGrid’s call center. Describe three approaches that Twilio SendGrid can implement to recognize and reward employees. Describe three legal implications that may impact Twilio SendGrid’s ability to ensure a fair and equitable recognition and rewards process. Part 3: Implementation Describe at least three primary HR actions that must be taken before the performance management system can be considered effectively implemented in the call center workplace. Frame your description as a one-page memo to the CEO. Discuss these primary HR actions based on your HR SWOT analysis. Discuss the impact on the call center workforce.

Using the same client matrix you created in Module 4, look at your list of potential clients.
What might each of these potential clients raise as sales objections? Add a column to your matrix to identify the sales objection(s) that each potential client is likely to raise, and determine a rebuttal best suited to address their concern(s). Be sure to include each of the Four P’s of Sales Objections in your rebuttal.

Midterm Paper: Comparative Analysis (25%)
For your Midterm Paper, please write a well-organized essay of about 800-1000 words that
presents a clear argument and comparative analysis of two primary sources. Please focus on
doing a close comparative reading of two Hong Kong films of your choice. You may choose two
films by the same director or featuring the same actor, or you may choose to compare two very
different films. It is important that you relate your close readings of the two films you are
focusing on to key themes and concepts that we are discussing in this class. You should also
engage the ideas in at least one secondary source. Please submit your complete, correctly
formatted essay via Canvas link by Friday, May 24.
When writing your essay please keep the following in mind:
1. Construct a clear, well-rounded thesis / argument.
2. Analyze and discuss TWO (2) primary sources (films) within the framework of
your central thesis / argument.
3. Integrate and engage ideas in at least ONE (1) secondary source of relevant
scholarship or theory. Be sure to acknowledge the author and title of the text(s) you
are referring to.
4. Follow correct formatting guidelines (MLA or Chicago Manual of Style) for all
references and bibliography (list of works cited).
use these two films to analyze :
Enter the Dragon 龍爭虎鬥 directed by Robert Clouse (1973)
Drunken Master醉拳 directed by Yuen Woo-ping 袁和平 (1978)

Your case study research paper (HW2) is where you will use the information developed in HW 1 and incorporate your research analysis, to create a coherent research paper that is 13-15 pages in length. This number DOES NOT include the Title Page, Abstract, or References Pages.
Your research paper should include a title page, abstract, body, and reference page. Your paper should have 1-inch borders on all four sides, use times new roman-12 point font, and be double spaced. Since this is an INTL course you need to use the Chicago Style parenthetical citation style with a references page (aka author-date method).
As you proofread your paper, I encourage you to use the following resource: Belcher, Wendy Laura. 2009. “Editing Your Sentences” In Writing Your Journal Article in 12 Weeks: A Guide to Academic Publishing Success. Sage. This resource has a nice step by step process for enhancing your writing.
Your research paper should include the following sections:
Introduction: This section should be written last and should pull from some of the elements of HW1. You will need to clearly provide an overview of the topic you are writing about, a concise synopsis of the issues, state your research question (or hypothesis), and discuss why the topic is important to investigate. Writing the introduction last is helpful in ensuring that you have incorporated any changes that may have taken place over the course of your research. This section should be approximately 1-2 pages in length.
Literature Review: All research projects include a literature review to set out for the reader what knowledge exists on the subject under study and helps the researcher develop the research strategy to use in the study. A good literature review is a thoughtful synthesis of important information that pertains to the current study. Literature reviews include a summary and critical assessment of the arguments that exist (including whether or not you agree with them) and are arranged thematically. At the end of your literature review, you should discuss some of the clear gaps in knowledge and explain how your research will help fill this void and further our knowledge of the subject under investigation. The literature review section should be approximately 5-6 pages in length.
Methodology: This section will pull from, and expand upon, the theoretical framework and research design sections of your research proposal. The Methodology section provides the reader with a clear understanding of how the research was carried out. Explain how you chose the case to investigate, your theoretical framework, your qualitative or quantitative approach, your data collection method, your data analysis (i.e. the questions you asked to help guide your research and thus answer your primary research question), and any potential data limitations and biases that pertain to this specific project. This section should be approximately 2-3 pages in length. Analysis and Findings: Your analysis and findings section should be organized around your theoretical framework. This section should present your analytical arguments based on your findings, and the findings to your research question or hypotheses. This section should be approximately 2-4 pages in length.
Conclusion: Like any conclusion, it should provide a synopsis of the project, the strategy, the results, and what the research adds to our body of knowledge. Also offer suggestions for avenues of future veins of research for other scholars. This section should be 1-2 pages in length. References: This section will contain all references that you have cited within your paper. They should be listed in Turabian References format and arranged alphabetically. Entitle this section as “References”. Each source notation should be single spaced with one space between each source. Your references should fall within the 18-25 sources range and be made up primarily of peer reviewed content.

Takashi Murakami, born on February 1, 1962, in Tokyo, Japan, is a prominent contemporary artist who is currently 62 years old. He splits his time between Tokyo and New York, engaging in both fine arts and commercial media. Murakami is renowned for his unique style that merges traditional Japanese art techniques with modern anime and manga influences. This blending of high and low cultural elements is a hallmark of his work.
Among his notable artworks are ″The 727″ (1996), ″Supernova″ (1999), ″Flowers, Flowers, Flowers″ (2010), ″Who′s Afraid of Red, Yellow, Blue, and Death″ (2011), and ″Chakras Open and I Drown Under the Waterfall of Life″ (2017). The latter, created in response to the 2011 tsunami near Fukushima, is a nearly 17-foot tall sculpture resembling a giant octopus or sea creature with a skull head and graffiti-covered body.
Murakami′s background deeply influenced his art. His father was a taxi driver, and his mother, who studied sewing and designed textiles, had a significant impact on his interest in the arts. Raised in a competitive environment, Murakami learned to think and write quickly, with his mother encouraging him to pursue higher education. Growing up in post-World War II Japan, he experienced a national culture that was reviving traditional Japanese practices while also striving to compete with the West. This hybrid cultural influence is evident in his childhood activities, which included participating in traditional rituals, taking Japanese calligraphy classes, and visiting museums to see works by masters like Renoir and Goya. These experiences helped shape his distinctive artistic style that bridges Eastern and Western art traditions.

Part 1
Consider the ethical implications of the following scenarios and respond by answering the questions posed in each:
The sales team of Sand Shell Inc. consists of six persons who use the e-mail service extensively for their communication with clients. Bob, one of the salespeople, is going on a vacation. His boss Charles asks Bob to give the password of his system and e-mail account to Alfred. This is done in order to address any urgent issues that may come up when Bob is on leave. Is this an ethical practice? Do you feel this action can cause any serious privacy issues? If yes, what policy and technical solution do you feel the organization should have in place for such situations?
You are an IT manager in an organization. During a routine check of the log files on network usage, you find that one of the users, Donald, is using the network to access files from the server every day for two to three hours after regular working hours. You meet Donald in the cafeteria the next day and tell him not to work after regular hours. Donald is surprised and says that he very rarely works long hours. It′s clear to you that someone has hacked on to the network and used Donald′s credentials to access the servers. You find the culprit on further investigation. How will you react to the situation based on your responsibilities as an IT manager? In this situation, which policy should the organization follow?
Part 2
Using the course material and as well as your own research (using the Internet. create your own privacy philosophy. This should cover the policies you will use for email, texting, social media, and Internet usage. Consider what information is being collected about you in each case and what you are willing to share. You should also state the types of contacts you will allow in each method of communication (this should just be general categories rather than any specific names or individuals).
Important Info
The order was placed through a short procedure (customer skipped some order details).
Please clarify some paper details before starting to work on the order.
Type of paper and subject
Number of sources and formatting style
Type of service (writing, rewriting, etc)

Think about a business project on which you have worked. How would you apply an enterprise analysis framework to this project? The BABOK® Guide talks about key performance indicators (KPIs) in Section 10.28 as tools that measure progress toward a strategic goal and aid in enterprise analysis. Discuss how using KPI milestones could also be used by business analysts as a communication tool during the evaluation stage. Why are strong communication skills important to today’s business analysts? In addition to peer-reviewed academic journal articles, back up all opinions with foundation knowledge from the BABOK Guide and in-class lessons.
Safe Assign Submission:
To submit your original post to SafeAssign, you first need to go to Discussions – SafeAssign Checks link on the left navigation panel or Getting Started> Discussions – SafeAssign Checks (Weeks 1-8). In this link, you have unlimited attempts to upload your original post, return to check your SafeAssign score, fix your post if needed, and resubmit the corrected document by selecting the Start New button.  Once you press Start New, you no longer have access to the previous posts or their SafeAssign scores.  So, save those if you need a record to refer to as you make further corrections.
After you have submitted your final version of the original post and you are satisfied with the SafeAssign score and your corrections, copy/paste that same version of the original post to the discussion forum so your classmates and instructor can read it, by following the next steps below.

Based on Module 2: Lecture Materials & Resources and experience, please answer the following questions: Describe dermatitis, diagnostic criteria, and treatment modalities Describe the drug therapy for Conjunctivitis and Otitis Media Discuss Herpes Virus infections, patient presentation, and treatment Describe the most common primary bacterial skin infections and the treatment of choice. Submission Instructions: Your initial post should be at least 500 words, formatted and cited in the current APA style with support from at least 2 academic sources. Your initial post is worth 8 points. Each question must be answered individually as in bullet points. Not in an essay format. Example: Question 1, followed by the answer to question 1; Question 2, followed by the answer to question 2; and so forth. You should respond to at least two of your peers by extending, refuting/correcting, or adding additional nuance to their posts. Your reply posts are worth 2 points (1 point per response.) Your response should be at least 150 words. All replies must be constructive and use literature where possible. Please post your initial response by 11:59 PM ET Thursday, and comment on the posts of two classmates by 11:59 PM ET Sunday. You can expect feedback from the instructor within 48 to 72 hours from the Sunday due date.

Thesis Statement Draft and Source Evaluation
In Modules 1 and 2 you chose a course project topic and narrowed your focus through the process of brainstorming and finding preliminary sources. Each week make sure you are reading your instructor’s feedback and making improvements before submitting the next Milestone. For example, if your instructor suggested replacing any of the sources you listed in Milestone 2, or refining your narrowed topic of focus, make sure to take that into account before submitting Milestone 3.
Now, in Module 3, you will draft a thesis statement and evaluate your sources for relevance and credibility.
This is the template:
Instructions: Replace the example wording in brackets below with your wording for each prompt.
IND101 Milestone 3 Template
1. Thesis statement:
[Example: The US government should increase incentives for the production and consumption of electric
cars because they are still too expensive for most consumers, US consumption is falling behind other
nations, and electric cars are effective at reducing carbon dioxide emissions, which contribute to climate
change.]
2. In-depth evaluation of one source:
Source (not required to be in APA format, but must include author, date, title, and a link):
[Example: Sperling, D. (2018). Electric vehicles: Approaching the tipping point. Bulletin of the Atomic
Scientists, 74(1), 11–18.
http://vlib.excelsior.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=ulh&AN=1
27161734&site=eds-live&scope=site
• Relevance: This source is very relevant to my topic because it concerns the future of electric
vehicle production in the United States. The article also compares government policies on
electric and non-electric vehicles in multiple countries, including China, France, and Britain. This
will be useful in thinking about the second point of my thesis statement about how the US
compares to other nations in electric car production.
• Authority: The author of this article, Dr. Daniel Sperling, is a professor of civil and environmental
engineering at UC Davis. His area of expertise is in the environmental impact of motor vehicles.
He has a considerable number of publications and is a recognized authority on this subject.
• Currency: This article was published in January of 2018, so it is relatively current, but not the
most up to date on the topic. This field is changing quickly, so articles that articles that have
come out in the past two years may be more useful.
• Objectivity: The author is a trained scientist and engineer so although he may have personal
biases, his work would be likely to be objective in its use of evidence and conclusions. The article
also includes a disclosure statement noting no potential conflict of interest for the author.
According to its website, the publication Bulletin of the Atomic Scientists is a nonprofit that
“informs the public about threats to the survival of humanity from nuclear weapons, climate
change, and disruptive technologies” (https://thebulletin.org/about-us/). This means that the
publication would be more likely to publish pieces like Sperling’s which advocate for potential
solutions to climate change and use non-technical language to communicate to the public.
• Verifiability: This article is not a ty

The point of this paper is to show how well you interpret a scatterplot and correlation. Please read the scenario and prompt before completing the assignment.
Microsoft Word document with double spacing, 12-point Times New Roman font, and one-inch margins.
Please follow the directions very carefully and the grading rubic. If you are not able to see the graph that relates to this paper, please let me know by text only.
Last company I used did not follow the directions and I made a C on that paper.