Category: Computer science : Computer Science

Congratulations! You are about to start your first professional job as a tech support specialist for a large company. You have learned a lot about computer and employability skills, and how to conduct yourself in a professional setting. Now it is time to put that knowledge to use on your first day of your tech support position.
ObjectivesRespond to tech support scenarios using employment readiness skills.
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Your TaskThis is your first day on the job as a tech support specialist for a large, multi-national company. Your job is to provide online and/or live support (via phone call or online chat) to members of the company who are experiencing technical issues with their laptops.
For this project, you will need to describe how you would handle the following two scenarios. Detailed instructions will follow the overview.
The Phone CallJoe, a project manager, calls your extension because his computer just crashed. He lets you know that his computer will not connect to the internet, that he has lost multiple files, and he needs to get things back up and running in the next hour due to an important meeting he is scheduled to host. He is irritated because he is working on an older laptop and is getting a new one next week. He says that he knew this would happen and wishes that this laptop worked for just one more week.
He is agitated and in a panic. He is afraid that he has lost all his important documents and is blaming the company’s technology. As you ask him questions to find out more about the problem, you make the rookie mistake of asking, “Have you tried restarting your computer?” Joe explodes in a rage and screams that he already told you that he did and that you are not listening to him.
You are now in a situation where you not only need to determine the cause of the problem and fix it, but you also need to calm this individual down so that you can get clearer and more accurate information.
What do you do?
The Online ChatJane, an employee at your company, has just opened an online chat with you. Jane states that although she has access to the internet, she cannot access either her email or her calendar. Jane just started her job in marketing today, and she is very flustered and does not know what to do.
Jane’s manager just gave her a project to research competitive ads to help inform a new campaign. She had taken a lot of notes in a Word document, and now she cannot find that document either. She was supposed to have the project sent over to her manager by the end of the day.
Jane is very nervous that she is going to get into trouble with her manager on her first day of work. She is sharing all of this with you in the online chat box.
What do you do?
RubricBefore you begin your project, read through the rubric. This is how your project will be graded. As you complete your project, refer to the rubric for guidance. Once your project is completed, see how you would score your project based on the work that you completed.
After you write your individual responses to the scenarios, work with a partner to model tech support interactions. Evaluate your responses to the scenarios based on the interactions.
What to Turn InYou can create your responses to the scenarios in one of two ways—as either a PowerPoint or a Word document. 
PowerPointOn the first slide, state your name and summarize the first scenario in terms of what you believe the problem to be and how the other person is feeling. Do not just restate what is written above, but interpret it based on your understanding of the situation.
On the second slide, describe in detail what your response will be to help the project manager in the first scenario.
On the third slide, list which employability skills you used to resolve the project manager’s problem. Explain why you believe these employability skills are important to achieving a successful resolution.
On the fourth slide, provide at least two reasons why you believe this particular situation would be difficult to resolve.
Use slides five through eight to repeat the first four steps, but for the second scenario.
On the ninth slide, state your partner’s name and present your partner’s feedback.
Word Document with the Following SectionsYour name
Summary of the Scenarios: Summarize the scenario as you interpret what you believe the problem to be and how the other person is feeling. Do not just restate what is written above, but interpret it based on your understanding of the situation.
Responses to Resolve the Situations: Describe in detail what your response will be to help the project manager.
Employability Skills Used to Resolve the Situations: List which employability skills you used to resolve the project manager’s problem. Explain why you believe these employability skills are important to achieving a successful resolution.
Why This Situation Is Difficult to Resolve: Provide at least two reasons why you believe this situation would be difficult to resolve.

OVERVIEW
Based on the information you have learned about user interface design so far, interview a person
about a task he/she performs on his/her job. The person can be a parent, spouse, friend, or
colleague—anyone you choose. Your goal is to ask questions that would enable you to design a
system to automate a task he/she performs. Ask this person a minimum of twenty questions that
will help you perform a task analysis.
NOTE: Only questions pertaining to the automation of the task should be included.
This analysis will become part of a requirements document (a document that will guide a
developer in producing the system to automate). Such a document describes the requirements of
the system, which includes an algorithm (i.e., how the task is to be performed), the number of
expected users, the characteristics of the users (i.e., age, expertise, educational level, attitudes
about automation, etc.), the hardware/software needed to accomplish the task, security concerns,
location/setting of the system, connectivity, platform, etc.
Next, observe the user performing the task and identify any gaps or inconsistencies between
what you observed and the description initially given to you in the interview. Were any
differences noted? If so, what do you think accounts for them?
INSTRUCTIONS
In a Word document, provide the following items:
Section 1: List the questions you asked your interviewee and include his/her answers.
Section 2: In a minimum of 150 words, describe what you observed when you witnessed
your interviewee actually performing the task. Note any differences between the
information you gathered in the interview and your direct observation. If differences were
observed, indicate why you believe they occurred.
Section 3: In a minimum of 250 words, describe the task to be automated (task analysis).
Note: At this point, you do not have to describe how your system will automate the task.
You are only gathering information about the task itself at this stage.
Section 4: In a minimum of 100 words, describe your user base (i.e., number of expected
users, age, gender, experience/knowledge about performing the task, etc.).
Note: Your assignment will be checked for originality via the Turnitin plagiarism tool.

The project is ready. I will send the code part. The project is written in Kotlin. It utilizes Google Sign-In, Gmail API, camera, GPS, timer, a database for saving pictures taken with the camera, and displaying the pictures taken with the camera, etc. However, a thesis about it needs to be written in English. The originality must be at least 90%+. The use of any AI is prohibited. Everything must be written manually. AI detectors will be used to check the work. Also, translation from other languages to English using AI should not be done. I will provide additional details in the chat. There are additional requirements for the Word document; it must be 40+ pages. Since I did not write the project myself, I need support. I may ask for clarification on some data I did not understand because I have to present the work.