Category: Business and Management

please read the instructions in 
attachment. Fill up the questions and only write the scrip.
And read the class note as well 
the book’s name :
Disney,leadership and you by J.Jeff Kober

Within the Discussion Board area, write 300–500 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.
For this Discussion Board, please complete the following:
The old saying that first impressions are everlasting could not be more accurate for customer service professionals. Perceptions and feelings form within the first few minutes of engaging with customers. It can be the word choice, tone of voice, facial expression, or listening ability that could be a challenge. The message may not always come across to the customer as intended.
Because of the complexity of human behavior, customer service professionals should recognize the difference in customer service styles (i.e., rational, inquisitive, decisive, and expressive) when dealing with customers.
Review the following article for more information on customer service styles:
The Four Customer Service Styles
Understanding customer service styles can help build effective communication and improve your relationship with customers.
Discuss the following with your classmates:
What role do the customer service styles play in building excellent customer service?
What communication challenges might you have when engaging a customer who has a different style from your own?
https://www.linkedin.com/pulse/four-customer-service-styles-domonique-vargas/

The write-up is limited to 12-15 double-spaced pages, not including a title page and exhibits (include as appendices).
SELECTED ORGANIZATION:  BOEING
PROBLEM STATEMENT:  
Problem Statement
WHO:  The Boeing Company
WHAT:  2 Boeing 737 Max aircraft mishaps that killed 346 passengers. Boeing 737 Max 9 door plug failure
WHEN: October 29, 2018, March 10, 2019, January 5, 2024
WHERE:  Indonesia, Ethiopia, Portland Oregon
WHY: Understaffing, budget cuts, and quality control issues at Boeing which have led to manufacturing defects and safety concerns that contributed to major aircraft mishaps.
With the Boeing 737 MAX crisis and other manufacturing defects and safety concerns, Boeing faces a critical challenge in maintaining its reputation for safety, reliability, and excellence in the aerospace industry. These quality control issues have led to regulatory scrutiny, legal liabilities, financial losses, and damage to Boeing’s brand reputation, posing significant risks to its long-term competitiveness and sustainability. Addressing these challenges requires a comprehensive understanding of the root causes of quality control failures, identification of corrective actions, and implementation of measures to rebuild trust with stakeholders and ensure the highest safety and quality standards in all aspects of Boeing’s operations.
BOEING QUALITY CONTROL
https://www.npr.org/2024/05/06/1249432229/faa-investigation-boeing-787-dreamliner
https://www.npr.org/2024/03/20/1239132703/boeing-timeline-737-max-9-controversy-door-plug
https://ethicsunwrapped.utexas.edu/engineering-ethics-and-the-boeing-scandal
https://www.cnn.com/2024/03/13/business/boeing-crisis-nightcap/index.html#:~:text=Within%20the%20past%20six%20years,for%20repeated%20quality%20control%20problems.
DOOR PLUG ISSUE
https://www.npr.org/2024/03/09/1237204488/boeing-door-plug-alaska-airlines-investigation
CATEGORIES
ABSTRACT
I. INTRODUCTION
COMPANY PROFILE
II.  BACKGROUND ANALYSIS
PROBLEMS OR ISSUES FACING BOEING
IIII. IDENTIFICATION OF PROBLEMS
SITUATIONAL ANALYSIS
IV. ALTERNATIVE SOLUTIONS
STRATEGIC OPTIONS
CRITERIA TO EVALUATE EACH STRATEGIC OPTION
V.  RECOMMENDED COURSES OF ACTION
THE EVALUATION OF EACH STRATEGIC OPTION
RECOMMENDATION & ACTION PLAN
VI.  CONCLUSION
SEE THE ATTACHED DOCUMENT FOR INSTRUCTION DETAILS FOR EACH CATEGORY
USE THE 9-STEP CASE ANALYSIS PROCESS AS A GUIDE:
Skim the case to get an overview of the situation.
Read the case thoroughly to digest the facts.
Carefully Review information in exhibits.
Decide what the strategic issues are.
Begin your analysis with some number crunching.
Apply the concepts of strategic analysis.
Check out conflicting opinions
Support your opinions with reasons and evidence.
Develop recommendations and an action plan.
Your analysis and recommendations should be supported with high-quality evidence, including textbooks and peer-reviewed academic journal articles covering the appropriate topics that apply to your specific problem from the following list:
Business Ethics
Business Leadership
Management

Instructions: Select a company of your choice and conduct a SWOT analysis. 1 page for each section . Your analysis should include the following:
Strengths: Identify the company’s core competencies, competitive advantages, and unique selling proposition (USP).
Weaknesses: Identify areas where the company is lacking or could improve, such as operational inefficiencies, inadequate resources, or outdated technology.
Opportunities: Identify potential areas for growth or expansion, such as new markets, partnerships, or product/service innovations.
Threats: Identify external factors that could pose a threat to the company’s success, such as increased competition, changes in regulations, or economic downturns.
Market opportunity
Market opportunity: Identify a market or segment that the company is not currently serving but has the potential for growth.
Competitive advantage: Identify how the company can leverage its strengths to gain a competitive advantage in the new market or segment.
Implementation plan: Develop a plan for how the company will enter the new market or segment, including marketing tactics, distribution channels, and any necessary partnerships or acquisitions.
Financial projections: Estimate the financial impact of the growth strategy, including revenue and profit projections for the next three years.
Risk assessment:
Risk assessment: Identify the potential risks facing the company, such as operational, financial, legal, or reputational risks.
Risk mitigation: Develop strategies for mitigating each identified risk, including policies, procedures, and controls.
Risk monitoring: Develop a plan for monitoring the effectiveness of the risk management strategies and adjusting them as necessary.
Contingency planning: Develop a contingency plan for responding to a major risk event, such as a natural disaster or cyber-attack.
Font: Times New Roman
Font size: 12 pt
Line spacing: Double
Margins: 1 inch on all sides
Include a title page with the company name, course name and number, and your name.

Company Name: Cheesecakes with a twist
Started in November 2020
Location: Mesquite Texas
Brief Background: At Cheesecakes with A Twist, we believe in more than just delivering delicious desserts; we create an experience that embodies the essence of family, passion, flavor, and pure magic. We aim to serve you with the tiniest mouthwatering cheesecakes crafted most of which are made without flour and eggs.
Each cheesecake that leaves our kitchen symbolizes our commitment to quality and your satisfaction. We take pride in using only fresh, natural, and organic ingredients. From our homemade Whipped cream to the meticulous crafting of each dessert, we leave no detail unattended. Every bite of our cheesecakes is infused with the taste of handcrafted love.
The objective of this Individual Course Project is to create an original Strategic Staffing Handbook that contains many of the vital tools used in the staffing process. This manual should be written with management in mind as the audience. Although the Human Resources department will “own” the handbook, it will be shared with hiring managers to assist them with understanding the company’s philosophy, methodology, and practice on staffing. As an academic process note, Turnitin reports will be monitored, and no more than 20% of your paper should be quoted or borrowed from outside sources. APA Style 7th Edition should be used to format and cite your work.
This portion of the course project Staffing Handbook includes the following sections.  
Company Background
Definition of Strategic Staffing
Job Analysis
Legal Aspects of Staffing
Your handbook must be completed to this point for the draft and should be approximately 3 to 4 full pages.
Guidelines and Milestones
You are the new Human Resources Business Partner at a medium-sized organization and it is your job to create an original (not copied from the text or other sources) handbook with many of the tools needed in the strategic staffing process. The body of the project should develop the following staffing tools. Organize your paper through the use of headings, which correspond to the following topics and tools:
Provide a brief background of your organization (you can use a real one or a fictitious one.) Introduce the company to which the strategic staffing handbook applies. Talk about details such as the number of employees, years in business, strategic focus, mission, the types of positions this company has, and its purpose in the industry. End with a strong thesis statement that sets the stage for the rest of the handbook. In other words, the last one or two sentences of this section should summarize what you plan to talk about in this document.
Define strategic staffing, as it pertains to your organization. (Review Course Objectives 1 and 2 as well as the supporting KSAs).
The transition from the introduction where you discussed the company to talk about what the definition of strategic staffing is, why it’s important to staff strategically, and how you will go about making sure that strategic staffing happens in your company. You will cite ideas you use to help you develop the definition of strategic staffing. Explain how staffing structure, policies, practices, procedures, information systems, budgets, and legal reporting requirements can be implemented as an integrated staffing management system to help organizations meet their strategic goals. At the end of the section, you need to transition into the job analysis section, where you discuss the importance of having a job analysis in place to effectively staff the organization.
Job Analysis (Review Course Objective 4 as well as the supporting KSAs). Identify the components of a complete job analysis (job content, requirements, competencies, compensation) and explain how the different parts of an integrated staffing management system contribute to each component. Explain how your organization will perform job analysis (i.e. method, timing, and who). If it will be accomplished differently at different levels of the organization, be sure to explain that difference.
Legal Aspects of Staffing. (Review Course Objective 3 as well as the supporting KSAs). Given the possible vulnerabilities in today’s litigious environment, identify and describe the laws and regulations that affect the recruiting and selection process. (Include at least 3 laws/regulations that pertain to recruiting or selection, and explain their pertinence to your company’s strategy on staffing, in plain language, geared to your middle managers and hiring managers).
Instructions:
·      
List any sources (in APA format) you used in
your Handbook for material you did not write, including material from the
textbook, the Internet, or any other source.
·      
As a reminder, no more than 20% of the content above in your Handbook
can be borrowed. The rest must be written by you.
·      
Any References listed below MUST also be cited
within the text above (within your Handbook) with quotation marks and the
source noted and vice versa. (In other words, you must have any sources noted
in your Handbook included here and any sources noted here must be cited in-text
in the Handbook as well.)
·      
Remove these instructions from this section
after you have completed your References list.

Three-part assignment, you will address employee rights and labor relations, total compensation, and workplace safety. EACH section must use at least one peer-reviewed source. Use only articles from 2019 and later. For Part 1, one of these sources should be from the HR Magazine. All three parts of this assignment should be submitted as one paper with one reference list at the end of the paper that contains all sources used in the paper.
Note: This is a full scholarly paper that needs to be in APA format using the 7th edition of the APA guide. You will need a title page, and header/headings for each main section and topic that is covered. All sources have to be peer-reviewed cited and referenced in APA. 
Part 1: Employee Rights and Labor Relations
For this part of the assignment, locate an article in a HR Magazine that is related to employee rights or labor relations. Describe the premise of the article and the points that relate to employee rights or labor relations, particularly any ethical or legal considerations. Describe how the situation outlined in the article contributes to the success or failure of the organization. What was the role of HR in this situation? Part 1 of your submission should be in APA format with proper paragraph separations and headers for each main section discussed. 
Part 2: Total Compensation
For this part of the assignment, review the section called, Wage Compression, See attachement. Find an article peer-reviewed related to wage compression. It can be from any database or journal, although HR Magazine does include good information on this topic. Describe the premise of the article and the points that relate to wage compression. Describe how the situation affected employee performance and well-being. What was the role of HR in this situation? Part 2 of your submission should be in APA format for all sources cited and referenced.
Part 3: Workplace Safety
For this part of the assignment, review the case study, Case 14.2: You Are Not Hurt? Good – You’re Fired! See attachement. Respond to each of the following items. Use the headers to organize your responses to this part of the assignment. Part 3 of your submission should be in APA format for all sources cited and referenced.
Introduction: Give a short overview of what happened in the case study.
OSHA: Describe what actions OSHA would have been required to take had Mr. Yang filed a complaint with OSHA requesting an inspection and investigation, claiming his workplace was not safe because of the incident. Identify the category(s) of violations and penalty(s) ActioNet might be subject to under OSHA.
Employer Responsibilities: Describe ActioNet’s responsibilities to employees under OSHA.
Stress: Stress might have been the cause of Tymony’s intolerable conduct. Identify the cause(s) of stress that might have accounted for his inexcusable behavior.
Workplace Violence: Identify the causes of workplace violence and explain how they might help us better understand this case.
Signs of Potential Violence: Describe the signs of potential violence and bias and identify any that were exhibited in this case.
Workplace Safety Issues or Trends: Identify the trends or issues in workplace safety that apply to this case.
Summary: Write a brief summary and conclusion to this case study.

Describe the responsibilities of three (3) parties involved in the
management of South African public health services and illustrate with
the use of suitable examples.

For this week’s assignment, you will write the fourth part of your strategic management research journal. You will evaluate Alphabet’s integration and globalization and its impact on the organization’s goals.
Write a 525- to 700-word response to the following prompts in your journal entry: 
Identify Alphabet’s short-term and long-term goals.
Evaluate how mergers and acquisitions in the last 3 to 5 years have contributed to Alphabet’s performance and affected its organizational goals.
Determine the most critical merger or acquisition that has contributed to Alphabet’s performance and success in achieving organizational goals. Defend your choice. 
Evaluate the effectiveness of Alphabet’s operational plan for global strategies (international, multi-domestic, global-standardization, or transnational). Include supporting research or data. 
Format your references according to APA guidelines.

This is only due for a part of an essay being the “strategic map” section and an explanation    for it. Please use the map attached below.

This is a very important assignment that have to be done by today, I have uploaded the documents a long as the screenshot of the question which will need to be done using that question. Use the textbook and the video to answer the question nothing else. For the the text book choose 5 chapters and write the answer for the question. Use the video and the text book to answer this. 
Question.
1. “Organizational behavior (OB) is the discipline that sets out to explain
human behavior in organizations by examining the behavior of
individuals, groups, or all the members of an organization as a whole.
This examination relies on the science of identifying cause and effect
relationships, making explicit the factors influencing decisions and
behavior, and taking into account the specifics of various situations.”
(Neubert & Dyck, 2014)
a. Define HROB in relation to the theoretical framework that Neubert
and Dyck (2014) offers for this course.
You are a consultant who provides Human Resources and Organizational
Behavior consulting services. The CEO of XYZ Inc. has shared with you a
case study and wants to use the information from the video to highlight
the influence of HROB within his organization. He is very keen to know
your opinion on the human behavioral elements and its effects within
this case study.
b. Using any five concepts covered in the course and that you
consider as central to your definition of HROB, define or explain
the five concepts and its link to the human behavioral elements in
the case study. Remember to use a comprehensive HROB logic
when you articulate the links among the five topics and human
behavior for the CEO of XYZ Inc.