Category: Business and Management

The final paper provides you with an opportunity to choose a management/business issue of special interest and to study that issue at a deeper level for further understanding and application.

At the end of each chapter are two case studies (six per module). After reading all required textbook chapters assigned for Module 4, select one (1) of the following case studies to review and elaborate, and answer its discussion questions.
Write a 3-5-page APA formatted paper that reviews the selected case study and answers its discussion questions.
In addition to the APA formatted separate title page (page numbered “1”), provide an Introduction (page numbered “2”) consisting of 2-3 paragraphs describing the background of the case study.
The review and answers should follow the standard 3-5 page essay format.
The body of the paper should consist of the answering of all questions posed at the end of the selected case study.
A Conclusion should be included as should citations and a properly formatted Reference(s) page.
In addition to the textbook, at least one other scholarly paper should be used.
At least one in-text citation is required for all referenced sources (textbook and additional other scholarly paper).
APA format must be strictly followed. Chapter Ten Case Studies Equifax: A Massive Data Breach at a Consumer Reporting Agency (p. 318)
Community Policing on the Internet: Spamhaus Targets Worldwide Spammers (p. 319)
Chapter Eleven Case Studies Baby Steps toward Scrum: How BabyCenter.com Made the Cultural Transition to Agile Software Development (p. 349)
Extreme Programming at the US Strategic Command (p. 350)
Chapter Twelve Case Studies Predicting the Future: Gartner’s Research Informs Strategic Planning (p. 379)
JetBlue and WestJet: A Tale of Two Software Implementations (p. 381)

With a minimum of 3 full pages and at least 3 academic sources.
The first paragraph should identify and summarize the key point(s) or problem(s) presented in the case.
Then type question in bold-font and answer each question posed at the end of the case.
Describe, at minimum, five specific principles from the chapters that can be applied to the case study. Identify each with bold font.
Try to relate important concepts to a personal experience. Give examples from your own experience that either reinforce or go against the class concepts.
How can a manager use and apply what you have learned from the case?
You must use at least two additional resources (your text and two others for a total of three) to support your thoughts. Be sure to properly cite your references.
All papers must be submitted as a Word document through the Case Study Drop Box.
APA Guidelines
For the purpose of written case study assignments – all papers must be in proper APA format which includes at least the following:
A separate Title page including the Case Study number, the case title, your name, the college name, and the course name.
All papers must be double-spaced, with a Times New Roman, Courier New, or Arial size 12 font.
All paragraphs must be indented 5 spaces.
A separate References page listing all your sources. References must be properly formatted, double-spaced. References to websites must be hyperlinks.
Always use the text as a reference – that is where the case study information originates. Be sure to properly cite your reference(s) within the body of the paper. Case Study
Emotional Intelligence at FedEx
Global shipping company FedEx has a “people first” philosophy and believes that for the company to deliver world-class customer service its managers must also have an attitude of service in managing their associates.Footnote FedEx has received numerous awards for being one of the world’s most respected and admired companies for over ten yearsFootnote and is one of the world’s most successful businesses. Although the company is focused on speed and logistics, from the start it recognized that its employees were the key to the company’s success and that leadership would be essential to effective management. Fit with a service-oriented culture is taken so seriously that one of FedEx’s core managerial values is to be a servant leader.Footnote
FedEx recognizes that leadership has grown more complex and wants to develop leadership capabilities in its managers to manage its changing workforce. The company wants leaders who make fast and accurate decisions, who are able to influence others and motivate them to give their full effort, and who can help build a culture where diverse employees drive for exceptional performance in a sustainable way that creates value for all of its stakeholders.Footnote Jimmy Daniel, senior leadership facilitator at the FedEx Global Leadership Institute, said, “Some leaders have an innate ability to provide what’s needed to create a satisfying and rewarding work environment for employees, but many others need to develop this skill set.”Footnote To measure leadership performance, FedEx administers an annual survey where all employees can provide feedback about their managers. The survey’s themes include fairness, respect, listening, and trust. A recognition that all these characteristics are related to relationships and emotions created an interest in emotional intelligence as a learnable skill set that would enhance managers’ ability to lead in the FedEx way.
FedEx decided to increase its focus on emotional intelligence in its leadership development training to give all new managers a strong people-first foundation on which to build their managerial careers. To build teams in which employees give their full effort, FedEx believes that task-based management is insufficient and leaders need to manage their own emotions and behaviors to effectively serve as role models, mentors, and motivators at an emotional level.Footnote A five-day course and six-month follow-up coaching process was developed to identify new managers’ strengths and give them specific emotional intelligence competencies to improve on.
The emotional intelligence training and coaching program focused on showing managers how to manage themselves first and take charge of their own emotions and behaviors so that they can be effective influencers and role models. Most leaders showed large improvements in relationships, influence, and decision making because of their improved empathy, emotional literacy, and ability to navigate emotions. FedEx has been extremely pleased with the success of the emotional intelligence development program, training over hundred facilitators to run the program and coach new leaders worldwide.
Questions
Do you think that emotional intelligence would be important for a manager at FedEx to have? Explain your answer.
How does FedEx develop its new leaders’ emotional intelligence?
What else do you think that FedEx can do to enhance its managers’ emotional intelligence?

This is my synopses :
Introduction and Background
Currently
the venue is open from 8am until 2am on Thursday, Friday, Saturday and Sunday
and Monday, Tuesday, and Wednesday from 8am-11:30pm. The bar is open from
9am-11:30pm every day.
We are
proposing to change the opening hours of the venue to be 24 hours, 7 days a
week. Analysis from our operating system, sentinel, indicates that there is an
opportunity to increase our revenue by extending our opening hours as our Visitor
Time Play (VTP) just before closing is strong and it will give us an
opportunity to improve our local market share. The bar will be open from
9am-12am as daily cash checks need to be performed. I propose to apply for a Bingo
licence and Sky TV and to operate the venue as an entertainment centre.
Outline of Challenge or Opportunity
Due to
the increase in trading hours additional staff will be recruited and existing
staff will work across the new trading times as per Proposed Rota (see page 4). There will be reduction in contracted hours as currently contracted
hours are hard to exceed with new planning opening times, i.e. a reduction in
will more than offset the additional hours. Bar trade will increase by potentially
75% as currently the average bar, snooker and pool take is 3K; pre Covid the take
was 12K, although this was when Sky TV was installed.
Aims and Objectives
Increase profit and revenue,
Apply for a Bingo licence,
Introduce a new product and layout of the machine.
Venue refurbishment- separate gaming area AGC & Bar with Snooker
& Pool and Sky TV
Installation of Sky TV
Installation of Admiral branded signage
Follow the structured marketing campaign for acquired venues,
which includes a £2500 Giveaway, Admiral branded artwork (POS) and distribution
leaflets
Recruitment: currently not required, however, there may be a need
Communication: staff briefings and feedback reviews
Training on Bingo, use of new equipment and campaign knowledge.
Identification of potential
stakeholders to be involved in consultation.
·      
HR -SB
·      
Payroll- PH
·      
ROM- JW
·      
Project Manager- SB2
·      
Venue Manager – JB
Analysis of costs and commercial
context
·       Possible increased income through longer trading
hours, not asking customers to leave at closing time and going to competitors,
·        
·      
A chance to gain new customers –
footfall,
·      
Opportunity to recruit new staff,
·      
Opportunity to gain market share,
·      
Increased operational costs except
power, light and heat,
·       No redundancies,
·       By reducing contracted hours and open 24/7 with new
shift pattern cost wages cost will change from average 550h per week to 470h/pw,
Legislative requirements explained
and adhered to
Apply for entertainment licence: 
Bingo, Sky TV
Review current Premises Licence in to the sale of alcohol
Employment Law: eg Working Time Direct – Night Working
H&S legislation
Gambling Legislation
Evidence of effective research
Analysis
of machine performance per room, pool, snooker and bar income and footfall (using
Tablue/VTP/ Customer headcount/ Customer sign ups)
Current Structure:
Due to
the increase in trading hours additional staff in the future may need to be
recruited and existing staff will work across the new trading times as below.
There will be reduction in contracted hours as currently contracted hours are
hard to exceed with new planning opening times.
Recruitment
– venue is fully resourced and there is no need of additional recruitment.
Current Rota
VM @ 40 hours
AVM @ 40 hours
1x Supervisor @ 40hours
1x supervisor @16hours
3 x relief supervisors @ 37.5 hours
2 x relief supervisor @ 40 hours
4x CSA/bar @ 37.5h
1x CSA/ cleaner @ 24 hours
Copy of
mock rota for example of shift patterns.
AVM and
relief supervisor will work opposite shifts to Venue Manager with a 30 minute
handover period.
There is no handover period for customer
service assistant shifts.
Proposed
Rota
J @ 40h
VM/ bar
R@ 40h
AVM/ bar
S @48h
supervisor/ bar – change contract to 40h/5days.
A @16h
supervisor/ bar
B@ 45h
Relief sup/ bar- change contract o 37h/5 days
N@40h
Relief sup/ bar(night)
J @ 30h
Relief sup/ bar-change contract to 37h/5days
A @ 40h
Relief sup (night)
K @ 48h
CSA/ bar- change contract to 37h/5days
R @48
CSA/ bar- change contract to 37h/5days
G@45
CSA/ bar- change contract to 37h/5days
R@ 48h
CSA/bar -change contract to 37.5h/5days
C@ 24h
CSA/ Cleaner
Justified recommendations for implementation.
The venue will be open 24h/ 7 days a week.
The venue
is full covered, and no recruitment need to be arranged due to staffing levels
and high volume of hours within the current contracts (due to TUPE). All staff
members with contracted hours over 40h will be consulted to reduce contracted
hours.
Venue
Managers and AVM to work 3 Saturday’s out of 4, 1 Sunday out of 4 and a minimum
of 1 evening shift a week and 1 night shift per Quarter.
Venue
Managers to hold the cash float whilst on shift.
Proposed timeframes for
implementation
1-2s month Apply
for entertainment licence:  Bingo, Sky TV
, Review current Premises Licence in to the sale of alcohol
2- 3 month consult with employees to change they
contract signed night risk assessment
4- months change of Admiral brand signage and Introduce a new
product and layout of the machine.
6-7months-Start campagna £2500 Giveaway, Admiral branded artwork (POS)
and distribution leaflets
7-8month -introduce new product
8-12months -Venue refurbishment- separate gaming area AGC &
Bar with Snooker & Pool and Sky TV
Installation of Sky TV
12-18months review cost of renting SKY TV, cost of using
additional security or extra 1 staff
18-24months review cost of wages, income of bar and pool &
snooker area.
Signed:              ……
…… ………………………………………………..      
Date:                  …………………………………………………………..        
Mandatory Content that should be
presented in the project and presentation is below.  This should be incorporated in the synopsis.
Business,
Technology, Diversity
Business
–
K –
Understand the vision of the business, its competitive position and own role
and responsibility in the delivery of business objectives.
K –
Understand the market in which the business operates and how these impact on
the products / services it offers.
B –
Demonstrate personal responsibility for the strategic direction and objectives
for own area of the business.
Technology
–
K –
Understand the technology requirements of the business and how to manage them
to achieve effective and efficient retail operations and service; identify
commonly used and emerging technology in the retail industry and identify its
current and potential impact on the business
S –
Ensure technology is sourced, located, available, maintained and secured in
line with business needs; oversee the use of technology in line with business
policy, identify and make recommendations for improvement
Diversity
–
K – Understand how local demographics impact
on business, customers, staff, and products and how this impacts the business
policies on diversity and equal opportunities
S –
Ensure technology is sourced, located, available, maintained and secured in
line with business needs; oversee the use of technology in line with business
policy, identify and make recommendations for improvement
B –
Instil values which embrace the benefits of working in a culturally diverse
environment

Please refer to Chapter 3 in our book: Aguinis, H (2023). Performance Management (5th Ed). SAGE Publications
Answer the questions at the end of Case Study 3-1: Evaluating Vision and Mission Statements at PepsiCo.
Consider the Mission Statement and Vision Statements for PepsiCo and then answer the questions 1-3. Please completely answer each question. A minimum of one outside source is required.
Your answers should be complete and business professional. Please cite all of your references as appropriate using the APA style of referencing. Use this website as a reference for APA formatting https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_style_introduction.html

Mathematical modelling usually requires allocating mathematical terms to all relevant components of a measurement system and deriving equations that provide the relationships between those mathematical entities. Explain how functional, mechanistic, and empirical models are used.

Examine the process involved with problem formulation.
Apply critical thinking to problem identification.
Determine factors affecting decision implementation.
Evaluate ethical implications of a decision.
Evaluate decision-making outcomes and processes.
Prompt
Explain the impact of language on critical thinking and decision making. Make sure you include the ethical implications of the challenges presented by language and how one can manage these challenges.
Include detailed speaker notes explaining the content on each slide
Instructions
Develop a 16 to 18  (16-18 CONTENT, not counting cover or references) slide PowerPoint presentation
Include detailed speaker notes to explain each slide content OR present your slides via Video and submit the link for the video with your slide deck.
Support your presentation with at least 3 credible academic references beyond course materials properly incorporated into the body of the work (speaker notes, footer, after bullet point).
Follow APA format where appropriate
Grading Rubric:
A rubric is provided for your convenience that details how this assignment will be graded. Please review it carefully prior to submitting your assignment. If the grading rubric does not auto-populate here, please see it by visiting the Assignment details under Course Tools.

Overview
In your role as a business development manager involved in preparing an exit strategy for the life science organization, you learned that employee attrition is one of the key risks to the proposed acquisition. In Milestone Two, you analyzed the employee data to evaluate this attrition risk and suggest retention strategies to mitigate it. Later, as you began preparing for the exit, the organization faced another challenge—the possibility of the buyer withdrawing from the sale. To mitigate this risk, you searched and planned for alternative buyers.
Management now wants to be more cautious about such risks. To avoid more unforeseen challenges in the process, the vice president (VP) wants you to identify and assess other current or potential risks the organization may face due to the proposed acquisition and recommend strategies to mitigate them.
In this assignment, you will perform a risk assessment using the fishbone method you learned about in this module.
Prompt
Write a report for the VP with risk assessment and mitigation recommendations for the organization in the scenario and its exit strategy.
Specifically, you must address the following rubric criteria:
Risk Identification: Apply the fishbone method to analyze two other risks or problems the organization is facing. Your response should include the following:
Identify two risks or problems to be resolved and create a fishbone diagram for each. Refer to the fishbone diagram template for help. Insert a screenshot or copy your fishbone diagram to your report.
Identify one main cause and ancillary causes for each risk or problem.
Risk Evaluation:
Evaluate the probability and impact of each identified risk or problem as low, medium, or high.
Justify your evaluation of the impact and probability of each identified risk or problem. Provide rationale with supporting data.
Risk Mitigation: Recommend one way to mitigate each identified risk or problem. Support your response.
What to Submit
Submit a 2- to 4-page Word document using double spacing, 12-point Times New Roman font, and one-inch margins. Sources should be cited according to APA style. Consult the Shapiro Library APA Style Guide for more information on citations.

Resource to use: https://archeologie.culture.fr/lascaux/en
you will pick a significant object. Your object could be a painting, a song, a dance, a photograph, a piece of art or craft made by a human. In academia, these significant objects are also referred to as artifacts – items we can investigate, describe, and analyze. Artifacts can be any objects that humans conceived of as art and deliberately crafted for practical or aesthetic purposes, or both. The only requirements are that your object have meaning for you as a student, and you must be comfortable sharing it with the class.
Review the Lascaux resource. Scroll down the web page to read about how the paintings were ‘found’. Scroll back to the top and take the guided tour of the cave paintings. At any point, you can click on the lower left corner of the tour for more information about each of the walls and the images on them. Within each information panel there is additional information for the images. 
Pick an image that interests you. The Shaft or the Left Wall Unicorn panel have some intriguing images. 
Read the information panel for your chosen image.
Select your significant object and find a way to share it digitally. This can be a url/web address to a site where you can view it, or listen to it if it is a song, or you can take a picture of it and upload it to the discussion.
Part 1
In the first paragraph, write 100-150 words
Describe the image you selected from the Lascaux caves. Include the title, where in the caves the image can be found, and the approximate age. 
If you were the artist, what message would you hope future viewers would get from your painting? Why would you have created the image?
Describe your impression of the world the image portrays.
Part 2
In a new paragraph, write 100-150 words
Describe your chosen significant object, including the artist or maker (if they are known to you), where the object can be found, and when it was made. If it is a painting or a photograph, describe the use of color, line, shadow, and style of the image. If it is a song, describe the melody, musical genre, performance. 
Include an image or link to the object or medium.
Explain how this object represents a part of your academic journey or connects to your professional goals for the future and what message it would convey about you as a Walden student to future viewers.
Find at least one source that relates to your chosen significant object and explain how it is connected. You can find sources on the Walden Library, or by using a search engine like Google. Don’t forget to list the resource at the bottom of your post. 
Ex. If the object is a quilt made by a family member, look up quilts or family gifts. Consider the bigger categories that your significant object falls within as areas to research.

The case for this assignment:
Amusement Parks_2021 and beyond.docxDownload Amusement Parks_2021 and beyond.docx
This case reading is all you need for this assignment. You may, however, do extra research as long as you cite (in line) and provide references to your additional sources of information.
Follow the steps and methods described in the Module 3 lesson to document and submit the following:
Identify and describe the defining parameters of this industry. That is, (a) characterize the producers, buyers, and suppliers; and (b) what need to buyers have that the producers meet, and therefore, what are available substitutes. You can present your response #1 simply as bullet points to describe each element; that is, you do not need to write this out in paragraph style.
Complete – and insert within (not attached to) your Word document submission – a Five Forces worksheet showing your analysis of this industry. You do not need to write anything up about this analysis here; just insert your completed worksheet.
here is a blank worksheet for you:  Five Forces indicators sheet.xlsxDownload Five Forces indicators sheet.xlsx
Based on your Five Forces analysis, identify the most important two or three Key Success Factors. Write one paragraph arguing your conclusion for each KSF identified.
Do a PEST analysis to identify the major drivers of change for producers in this industry. (a) Provide a LIST (not a paragraph…just a list) of all the change issues you identify that are occurring or are likely to occur in the next few years (as many as you can! – I’d expect at least a dozen); (b) Using appropriate criteria (see the lesson) prioritize your list to conclude which three (3) are the most important Drivers of Change (DoC) for the next 3-5 years.