Objective: Tell us about a time your manager made a mistake and how that manager should have acted according to the textbook. Please write your post in this format, numbering each question you answer.
Step 1: Tell us what happened.
Step 2: What did the manager do wrong?
Step 3: What was the consequence of their action?
Step 4: Did the manager realize their mistake?
Step 5: How should the manager have handled the situation?
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