“Uber Project Plan: Improving Customer Satisfaction through Operational Changes” Project Objectives: 1. Increase Customer Satisfaction: The main objective of this project is to improve customer satisfaction by addressing the needs identified in the Week 3 Balanced Scorecard. This will

Using Uber, complete the Project Plan template for the needs identified in Week 3 Balanced Scorecard. For your project plan you should:
Develop the project objectives.
Explain what operational steps will be taken to achieve your stated objectives.
Identify the responsible person(s) for each operational step.
Outline a timeline for each operational step.
Justify the choices you made in your project plan in a 600-word explanation in the Project Plan template.
Format references and citations according to APA guidelines.