1. The Importance of Personalization in Guest Experiences It is important to find ways to individualize guests’ experiences because it allows for a more meaningful and memorable stay for the guest. Personalization shows that the establishment values the guest as an

Assignment Assignment 7: Personalization and Knowledge
Sources for Reference:
Gold Service Gold Tourism
Additional references that you find
Answer each question in one-two paragraphs (A paragraph is a minimum of four sentences).
1. Why is it important to find ways to individualize guests’ experiences?
2. What was the golden opportunity in Roger’s situation from the Guest Service Gold Knowledge video?
3. What should you do if a guest asks a question and you do not know the question?
Format:
Times New Roman, 12-font, double-spaced.
Documentation Style: Modern Language Association (MLA) or American Psychological Association (APA). You must complete an accurate Works Cited or References, and you must include accurate in-text citations for each direct quote or paraphrase that you include.  Points will be deducted if you do not include your references.